FAQ

1. Where do you ship from?
We ship our products directly from our trusted global suppliers and fulfillment centers to ensure fast and efficient delivery to our U.S. customers.

2. How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location and product availability.

3. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use it to check real-time updates on your shipment.

4. What if I receive a damaged or wrong item?
Please contact us at support@averixs.com within 48 hours of delivery with your order number and photos. We’ll fix the issue immediately — replacement or refund, whichever you prefer.

5. Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it. After that, it may already be processed for shipment.

6. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

7. Do you offer returns or refunds?
Yes! We offer easy returns within 30 days of delivery if your item arrives damaged, defective, or not as described.